Privacy Policy

Effective Date: December 9, 2024

Last Updated: December 9, 2024

This Privacy Policy applies to MortgageNegotiator.ai, a service provided by BC Innovation Labs LLC (doing business as “LoanTiger”) (“Company,” “we,” “us,” or “our”). The Company is located at 10922 80th Pl NE, Kirkland, WA 98034. For any data protection inquiries, you may contact our Data Protection Officer (DPO), Nick Rackley, at nick@loan-tiger.com or by phone at 717-579-3941.

This Privacy Policy explains how we collect, use, share, and protect information obtained through your use of MortgageNegotiator.ai and related services (“Services”). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect various types of information when you use our Services, including, but not limited to:

Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and other contact information you provide. This may also include personally identifiable information ("PII") that you share verbally during calls with your mortgage banker.
Mortgage Documents: Any mortgage-related documents you choose to upload, including but not limited to Loan Estimates, closing disclosures, or other financial documentation.
Call Transcripts: Transcripts of any calls you conduct through our Services, including any personal, professional, or incidental details discussed, such as information about your mortgage terms, hobbies, family, and personal interests.
Usage Data: Information about how you access and use our Services, including device identifiers, IP addresses, browser type, operating system, and pages viewed.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Service Provision: To provide, maintain, and improve our Services, including enabling the AI to listen to your conversations with your mortgage banker and offer negotiation tips.
Personalization: To tailor your experience, suggestions, and recommendations based on your unique situation and preferences.
Customer Support: To respond to inquiries, assist with troubleshooting, and provide customer service.
Business Operations: To analyze usage trends, measure the effectiveness of our Services, and develop new features and enhancements.
Compliance and Legal: To comply with applicable laws, regulations, and legal requests, and to protect the rights, safety, and property of our Company, users, and others.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with vendors, consultants, and service providers who need access to such information to carry out work on our behalf, such as data storage, analytics, and customer support. These entities are obligated to protect your information and only use it as directed by us.
Competitive Mortgage Companies: We may share certain portions of your data, including personal information and details of your mortgage scenario, directly with one or more competing mortgage companies in order to provide you with an immediate offer that may save you money. By using our Services, you acknowledge and consent to this data-sharing practice.
Lead Sales: We may sell your information, including personally identifiable information gathered through your mortgage discussions, to third-party mortgage companies or mortgage service providers as leads. This may include personal details incidentally mentioned during your calls, such as hobbies, family details, or personal interests. While we do not sell your core mortgage-related financial data, incidental personal information may be sold for marketing and lead-generation purposes.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be disclosed to prospective or actual purchasers, subject to appropriate confidentiality measures.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid subpoena, court order, or government request.

4. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Call transcripts, mortgage documents, and personal information you provide may be stored indefinitely unless you request deletion, subject to regulatory obligations.

5. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no security measures are infallible, and we cannot guarantee the absolute security of your information.

6. Your Choices and Rights

You may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact our DPO at nick@loan-tiger.com. Please note that we may need to verify your identity before fulfilling certain requests.

7. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect or sell personal information from children. If you believe we have collected personal information of a child under 18, please contact us so we can delete that information.

8. Third-Party Websites and Services

Our Services may contain links to third-party websites or integrated third-party services. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review their privacy policies before submitting your personal information to them.

9. International Users

Our Services are operated and managed on servers located in the United States. If you choose to use our Services from outside the United States, please note that you are transferring your information to the U.S., and you consent to that transfer and to the processing of your information in the U.S. in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, and other factors. If we make material changes, we will provide notice (such as by posting a notice on our website or sending an email). Your continued use of our Services after any changes take effect constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our DPO:

Data Protection Officer: Nick Rackley
Email: nick@loan-tiger.com
Phone: 717-579-3941
Address: 10922 80th Pl NE, Kirkland, WA 98034

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.